Dispatch

The unseen heroes of our county.

Job Overview

It’s not easy, but it is rewarding. As a Crow Wing County Dispatcher, you’ll take control of situations that are often chaotic, confusing, and frenzied, and remain calm while providing guidance to callers and relaying critical information to responders.

The Crow Wing County Communications Center is staffed 24/7 and is a first point of contact for those who are calling 911. On average, the team answers 30,450 emergency 911 calls and over 80,000 non-emergency calls per year.

But this position is more than just answering calls—Dispatchers are the lifeline for county. You’ll serve as the first point of contact for people who are reporting an incident, as well as the emergency response teams that are dispatched on the call—a vitally important role to the public and the public safety community.

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Responsibilities

Some of your responsibilities as a Dispatcher will include:

Operate a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems
Gathering essential information from callers
Dispatching appropriate first responders to the scene
Monitor response, progress, and support needs

Special Teams Opportunities

In addition to their full-time roles, our Dispatchers have the opportunity to receive specialized training as members of our special teams. These skills can be used to advance your career and transfer to a variety of law enforcement positions.

Crisis Negotiation Team
Drone Team
Recruitment Team
Peer Support Team
Communications Training officer

Training

TBD

Is this job right for me?

A position as a Crow Wing County Dispatcher could be good fit if you:

Care about the health and safety of other people
Show compassion and patience toward others
Remain calm during times of stress and potential life-or-death situations
Can easily multi-task
Listen and communicate clearly and confidently
Enjoy using investigative skills to find out what is really going on
Have experience using and understand technology—your friends might even call you tech savvy

Those with backgrounds in call centers, transportation dispatch centers, EMS, customer service, education, law enforcement, and the military are encouraged to apply! A high school diploma and the ability to type 30 words per minute are required. Click “Apply Now” to learn more about the position, see our benefits, and submit your application today!